Privacy Policy

Farmhouse Cafe
1004 14th Street
Huntsville, TX 77340
(936) 435-1450
farmhousecafe@me.com

This policy describes what information we collect through this website and our ordering and text-marketing partners, how we use it, and your choices.

a. Contact & order details. When you fill out a form on this site (catering inquiry, loyalty sign-up, pie order), we collect the information you enter — typically name, phone number, email address, event details, and food preferences. Required fields are marked on each form. We use this to respond to you and fulfill your request.

b. Loyalty program data. When you join our loyalty program, we collect your name, email, phone, your marketing opt-in choice, and your purchase history once you start earning points, so we can manage your account and rewards.

c. Online ordering & text-marketing data (ReddyOrder). If you order online or opt in to text marketing through ReddyOrder, ReddyOrder collects your order and contact details directly and shares the account and order information we need to fulfill your order and run our promotions. This data is primarily governed by ReddyOrder’s own privacy policy.

d. Analytics. We use website analytics tools to understand how visitors use the site — pages viewed, click events, device type, approximate geographic region. This data is aggregated and does not personally identify you.

e. Cookies. See Section 4 below.

• Directly from you — when you fill out a form on this site, place an online order, or opt in to text marketing through ReddyOrder.
• Automatically — through cookies and analytics tools as you browse the site.
• From our service providers — including ReddyOrder — who pass along the information needed to fulfill orders, run the loyalty and text-marketing programs, and manage site content.

We do not buy personal information from data brokers or third-party lists.

• Essential cookies — form session, language preference — are used to make the site work.
• Analytics cookies are used for usage measurement only.
• No advertising or retargeting cookies. We do not use ad-tech cookies or pixels, and we do not run retargeting campaigns from this website.

You can block or delete cookies in your browser settings. Essential cookies are required for forms on this site to work correctly.

We keep personal information only as long as we need it to provide our services, maintain business and tax records, and meet legal obligations. Loyalty program data is kept while your account is active and for a reasonable period after. Form submissions (catering, pie orders) are kept long enough to fulfill your request and for our own recordkeeping, then are periodically deleted. If you’d like your information removed sooner, email us and we’ll do so unless we’re legally required to keep it.

We do not sell your personal information to anyone. We do not share it with outside marketers beyond the service providers listed above and the loyalty and text-marketing programs you’ve opted into.

Regardless of where you live, you can ask us to:

• Show you what personal data we hold about you.
• Correct any information that is wrong or out of date.
• Delete your information from our records (subject to any legal record-keeping requirements).
• Stop sending marketing emails or texts to you (use the unsubscribe link, reply STOP, or email us).

Email farmhousecafe@me.com with any of these requests. We will respond within [CLIENT-CONFIRM: 30 days] of the request.

If you are a California resident, you have the right to know what categories of personal information we’ve collected about you, to request deletion or correction of that information, to opt out of the sale or sharing of personal information (note: we do not sell or share personal information for cross-context behavioral advertising), and to not be discriminated against for exercising these rights. To exercise any of these rights, email farmhousecafe@me.com.

If you live in Texas or another state with a comprehensive consumer privacy law, you may have rights similar to those above — including the right to know, correct, delete, and opt out of the sale or sharing of your personal information. To exercise any of these rights, email farmhousecafe@me.com.

We only send marketing emails to people who have opted in (typically by signing up for the loyalty program with the “I agree to receive emails” box checked). Every marketing email includes an unsubscribe link. You can also email us at farmhousecafe@me.com to be removed manually.

If you’ve opted in to text marketing through ReddyOrder, you can opt out at any time by replying STOP to any message, or by updating your preferences inside ReddyOrder. We don’t manage SMS opt-in or opt-out directly, since enrollment happens on ReddyOrder’s platform — see Section 9 of our Terms of Service for details.

Parts of your experience with Farmhouse Cafe happen on services we don’t control: ReddyOrder (online ordering and text marketing), Yelp (reservations), and our social media pages. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before sharing information with them.

We use HTTPS (TLS) on all pages and forms. Form submissions are protected by Cloudflare Turnstile (a bot-prevention service that does not present CAPTCHA images). Our service providers, including ReddyOrder, maintain their own security programs. No system is 100% secure; we will notify affected users of any material breach as required by law.

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our forms, email us and we will delete it.

Our processors may store data outside Texas. By using the site or our ordering and text-marketing partners, you consent to your information being processed in the United States and other jurisdictions where our processors operate.

We may update this policy. Material changes will be reflected in the “Last updated” date at the top of this page and, for loyalty program members, communicated by email. Continued use of the site after a change means you accept the updated policy.

Privacy questions or requests:

• Email: farmhousecafe@me.com
• Phone: (936) 435-1450
• Mail: Farmhouse Cafe, 1004 14th Street, Huntsville, TX 77340